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Get to know us!

You have many options when it comes to pet care here in Naples, Florida. We know the overwhelming feeling that can come from trying to find the RIGHT person to trust with your pets. So, take this opportunity to learn more about Heidi & Hope Pet Services and find out if our process works for you and your pet family.

As professional pet care providers, we pride ourselves on caring for pets who are dealing with illnesses, special needs, or just plain old age. We have decades of experience with pets, which includes veterinary training. This means we can administer medications, SQ fluids, and insulin shots. We also work with all different types of animals, not just dogs and cats! We've cared for small mammals, reptiles, birds, farm animals, and more.

ALL of our services are located in the comfort of your pet's own home. It's typically the place where your pet is able to feel safe, secure, and comfortable while you're away. We never charge for medication or multiple pets and our priority is always to make your pets feel oh so loved as if they were a member of our own family.

The Booking Process

If you're a new client, read ALL about the booking process and how to get started with our online system by clicking below!

If you're a current client, click below to log in. From there, you can request a reservation, update your pet's info, or make a payment!


Heidi Lewis-Pracko


Throughout my childhood, the running joke was always, “Where’s Heidi? She’s probably with the dogs.” In 4th grade, my family adopted our Welsh Corgi, Angel - the light of my life all the way into college. When she passed away, I was devastated. Luckily for me, 4 months later, we brought another Corgi into the family. I named her Hope, because she was doing exactly that, bringing hope to our family. Thus...Heidi & Hope Pet Services!


Growing up, my family and I would vacation in Naples, and I volunteered with the local animal shelter and received training with vaccinations, veterinary exams, blood draws, baths, cleaning, etc. After college, I worked as a veterinary assistant in a veterinary hospital and at the Humane Society in Columbus, where I was able to work for extended periods of time with abused and abandoned animals to prepare them for adoption. Here I learned the level of patience and love I have for working with shy pets.


My true passion came when I began pet sitting on the weekends. Pet sitting showed me the rewards of getting to work with animals one-on-one. I LOVE being the only one to care for people’s pets and being relied upon to do so. I finally made the full-time move to Naples in 2016, where I feel lucky every day getting to live in the place that I vacationed all the time growing up. I immediately got into pet sitting upon my move and the rest is history!




Amy is originally from Ohio as well! She had many different pets growing up and as an adult, adopted her first dog, Julien, a Coton de Tulear. Having a long-haired dog required a lot of grooming, which sparked Amy’s interest in a career in professional pet grooming! She completed her AKC S.A.F.E. certification in pet grooming 10 years ago and became a mobile pet groomer in Ohio. She specialized in working with shy and senior pets. In 2019, Amy, her husband, and her dogs, Beatrice and Quincy, moved to Naples. Amy works full time for Heidi & Hope as a dog walker, pet sitter, and certified house call pet groomer! She loves being able to work with pets in their home environment.




Oriana has been an animal lover her whole life! Growing up, she would watch dog shows and learned all abut the different breeds and their traits. As an adult, her best friend was her dog she rescued, Bonnie. She has since passed away, but Oriana learned many lessons in caring for pets with separation anxiety and high energy. She also volunteers with animals and people in her free time. Oriana specializes in pets who need medication and pets with special needs. She is so excited to work with us and meet all of our furry clients!

Want to join our team?

We'd love to hear from you! Please fill out our application below and email it over to


"Heidi and Hope pet services is over the top. Heidi is a timely professional and loves my fur baby. My dog waits for her and can’t wait until she arrives! So excited to be able to have his morning walk with her. Highly recommend her services."

- Karen

via Google

Memberships & Certifications

Insured Pet Sitter in Naples, Florida

Heidi & Hope is insured through the Business Insurers of The Carolinas.

certified in pet cpr and first aid

Heidi & Hope is proudly certified in Cat & Dog First Aid and CPR for your pet's safety.

Pet Sitters International Member Naples Florida

Heidi & Hope is a member of Pet Sitter's International. View our profile.


Heidi & Hope is a founding member and on the board of directors for The Florida Pet Services Association.


Heidi & Hope is a member of International Professional Groomers, Inc.


Heidi & Hope is currently AKC S.A.F.E. certified in pet grooming. 

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