Heidi & Hope Policies
Heidi & Hope Pet Services, LLC will respect your privacy and will not share your information or pictures of your pet without your prior signed approval.
Scheduling & Services:
Scheduling is on a first come first serve basis. Please be advised that a free, initial consultation must be scheduled before services are needed for new clients. Heidi & Hope Pet Services, LLC has an online portal for our clients. The private client portal allows you to request services for your pet, view upcoming services, update your contact and pet information, view your invoices, and read/reply to updates after services.
Late booking does not allow accurate time for initial consultations and services, which will not guarantee availability. Please book your needed services as far in advance as possible and Heidi & Hope Pet Services, LLC will accommodate you and your pet accordingly.
When cancelling daily or short visits, Heidi & Hope Pet Services, LLC will refund your payment or apply it the the next visit. There is no extra charge for administering medications or accommodating multiple animals. For all trips that require more than one visit (vacations, multiple overnights, etc.): if cancelled 5 days or more before scheduled visits there will be no charge; if cancelled 2-4 days before scheduled visits there will be a 50% charge; if cancelled 24 hours or less before scheduled visits the client will be charged full price. There will be no refunds for early returns from vacations. Heidi & Hope Pet Services, LLC will be as flexible as possible based on unforeseen circumstances (family emergency, inclement weather, etc.).
Heidi & Hope Pet Services, LLC requires that all pets be current on necessary vaccinations, county licenses, and flea/tick preventatives before service begins and will not service any pet that has contagious illnesses.
Payments are due in full before or on the first visit in the form of cash or check. Checks can be made out to Heidi Lewis. There is a $25 late charge fee plus 10% interest per day for all late payments. There is a $30 fee for all returned checks in addition to the late payment fee. Credit/Debit Card payments will be processed through your client portal with the safety and security of WePay.
Holidays include New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. During holidays, there will be a $10 add on fee to all services. There will also be a 50% non-refundable deposit of the total reservation due when services are scheduled. Heidi & Hope Pet Services, LLC appreciates your understanding that holidays are peak booking times for pet services. Please book as far in advance as possible.
The full list of policies will be listed in your agreement within the online booking software.