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FAQ

Have questions? We have answers!

  • Are you licensed, bonded, and insured?
    Yes, Heidi & Hope Pet Services is licensed, bonded, and insured. We are also certified in Pet First Aid and CPR. If you would like to see documentation, we'd be happy to provide that to you.
  • What is your service area? Do you work in my area?
    Heidi and Hope services East, South, and Downtown Naples! For a more precise service area, here are the zip codes we serve: 34102, 34103, 34104, 34105, 34112, 34113, 34114, and 34116
  • Do you offer any services in your home?
    No, all of our services are offered in the comfort of your own pet's home. This helps to keep your pets' stress levels down while you're away because they will be in the comfort of their own environment (i.e. familiar smells, routines, etc.).
  • Do you need to visit my pet every day while I'm gone?
    Yes! We require at least 1 visit per day for cats and exotic animals and at least 2 visits per day for dogs. This is to ensure the best possible care and safety of your pet.
  • What services do you provide if I am gone overnight?
    We provide vacation visits, which are 2-4 short, long, or combination visits should you be gone overnight. We customize the visit schedule to your comfort and pets routine! Check out our list of services to learn more.
  • Can you tell me more about your experience working with animals?
    We have a combined experience of well over 10 years of experience in veterinary care and pet sitting care. You can read more about our experience, expertise, and background on the About page here.
  • Do you care for exotic animals?
    Yes! We have plenty of experience working with exotic pets, small mammals, birds, and farm animals, and love it!
  • What happens if my pet needs to be taken to the vet during a reservation?
    Should anything happen to your pet while in our care, we will attempt to contact you and take your pet to your vet OR to the nearest vet/emergency vet if the one provided is not available. You will be responsible for payment as the owner.
  • Do you charge extra on holidays?
    Yes - our holidays include: New Year’s Eve, New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. During holidays, there will be a $10 add on fee to all services. There will also be a 50% non-refundable deposit of the total reservation due when services are scheduled. We appreciate your understanding that holidays are peak booking times for pet services.
  • I'd love to book with you! How can I get started?
    Great question! We can't wait to meet your pet(s)! To get started, we recommend reviewing our booking process right here. This page will include instructions on the first step to working with us!
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